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Vision

Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.

Mission

  • To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.

  • To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.

  • To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.

Details of business transacted by the Depository and Depository Participant (DP)

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available in the link https://nsdl.co.in/dpsch.php

Description of services provided by the Depository through Depository Participants (DP) to investors

(1) Basic Services

Sr. No. Brief about the Activity / Service Expected Timelines for processing by the DP after receipt of proper documents
1 Dematerialization of securities 7 days
2 Rematerialization of securities 7 days
3 Mutual Fund Conversion / Destatementization 5 days
4 Re-conversion / Restatementisation of Mutual fund units 7 days
5 Transmission of securities 7 days
6 Registering pledge request 15 days
7 Closure of demat account 30 days
8 Settlement Instruction Depositories to accept physical DIS for pay-in of securities upto 4 p.m. and DIS in electronic form upto 6 p.m. on T+1 day

(2) Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include

Sr. No. Type of Activity /Service Brief about the Activity / Service
1 Value Added Services Depositories also provide value added services such as
  1. Basic Services Demat Account (BSDA)
  2. Transposition cum dematerialization
  3. Linkages with Clearing System
  4. Distribution of cash and non-cash corporate benefits.
2 Consolidated Account statement (CAS) CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions).
3 Digitalization of services provided by the depositories Depositories offer below technology solutions and e-facilities to their demat account holders through DPs:
  1. E-account opening
  2. Online instructions for execution<
  3. e-DIS / Demat Gateway
  4. e-CAS facility
  5. Miscellaneous services

Details of Grievance Redressal Mechanism

(1) The Process of investor grievance redressal

Sr. No.
1 Investor Complaint/ Grievances Investor can lodge complaint/ grievance against the Depository/DP in the following ways:
  1. Electronic mode -

    1. SCORES (a web based centralized grievance redressal system of SEBI) [https://www.scores.gov.in/scores/Welcome.html]

    2. Respective Depository’s web portal dedicated for the filing of compliant [https://www.epass.nsdl.com/complaints/websitecomplaints.aspx]

    3. Emails to designated email IDs of Depository relations@nsdl.co.in

The complaints/ grievances lodged directly with the Depository shall be resolved within 30 days.
2 Investor Grievance Redressal Committee of Depository If no amicable resolution is arrived, then the Investor has the option to refer the complaint/ grievance to the Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference, the GRC will endeavor to resolve the complaint/ grievance by hearing the parties, and examining the necessary information and documents.
3 Arbitration proceedings The Investor may also avail the arbitration mechanism set out in the Byelaws and Business Rules/Operating Instructions of the Depository in relation to any grievance, or dispute relating to depository services. The arbitration reference shall be concluded by way of issue of an arbitral award within 4 months from the date of appointment of arbitrator(s).

(2) For the Multi-level complaint resolution mechanism available at the Depositories

Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant

Sr. No. Type of special circumstances Timelines for the Activity/ Service
1
  • Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges.

  • Participant surrenders the participation by its own wish.

Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email.

Do's and Don’ts for Investors

Rights of investors

Responsibilities of Investors

Vision

Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.

Mission

  • To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
  • To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
  • To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.

Details of business transacted by the Depository and Depository Participant (DP)

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available in the link https://nsdl.co.in/dpsch.php

Description of services provided by the Depository through Depository Participants (DP) to investors

1. Basic Services

Sr. No Brief about the Activity / Service Expected Timelines for processing by the DP after receipt of proper documents
1 Dematerialization of securities 7 days
2 Rematerialization of securities 7 days
3 Mutual Fund Conversion / Destatementization 5 days
4 Re-conversion / Restatementisation of Mutual fund units 7 days
5 Transmission of securities 7 days
6 Registering pledge request 15 days
7 Closure of Demat account 30 days
8 Settlement Instruction Depositories to accept physical DIS for pay-in of securities upto 4 p.m. and DIS in electronic form upto 6 p.m. on T+1 day

2. Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include

Sr. No Type of Activity /Service Brief about the Activity / Service
1 Value Added Services Depositories also provide value added services such as
  • 1. Basic Services Demat Account (BSDA)
  • 2. Transposition cum dematerialization
  • 3. Linkages with Clearing System
  • 4. Distribution of cash and non-cash corporate benefits.
2 Consolidated Account statement (CAS) CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions).
3 Digitalization of services provided by the depositories Depositories offer below technology solutions and e-facilities to their demat account holders through DPs:
  • 1. E-account opening
  • 2. Online instructions for execution
  • 3. e-DIS / Demat Gateway
  • 4. e-CAS facility
  • 5. Miscellaneous services

Details of Grievance Redressal Mechanism

1. The Process of investor grievance redressal

Sr. No Type of Activity /Service Brief about the Activity / Service
1 Investor Complaint/ Grievances Investor can lodge complaint/ grievance against the Depository/DP in the following ways:

a. Electronic mode -

  • 1. SCORES (a web based centralized grievance redressal system of SEBI) [https://www.scores.gov.in/scores/Welcome.html]
  • 2. Respective Depository’s web portal dedicated for the filing of compliant [https://www.epass.nsdl.com/complaints/websitecomplaints.aspx]
  • 3. Emails to designated email IDs of Depository relations@nsdl.co.in

The complaints/ grievances lodged directly with the Depository shall be resolved within 30 days.

2 Investor Grievance Redressal Committee of Depository If no amicable resolution is arrived, then the Investor has the option to refer the complaint/ grievance to the Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference, the GRC will endeavor to resolve the complaint/ grievance by hearing the parties, and examining the necessary information and documents.
3 Arbitration proceedings The Investor may also avail the arbitration mechanism set out in the Byelaws and Business Rules/Operating Instructions of the Depository in relation to any grievance, or dispute relating to depository services. The arbitration reference shall be concluded by way of issue of an arbitral award within 4 months from the date of appointment of arbitrator(s).

2. For the Multi-level complaint resolution mechanism available at the Depositories

Complaint Resolution Process at Depositories Complaint lodged with DP through electronic mode or physical mode No amicable resolution Place before Grievance Redressal Committee (GRC) Client not satisfied with GRC order -Refer to arbitration - Arbitration in clients favour -Refer to Appellate arbitration - Award in clients favour Client not satisfied with arbitration award Client not satisfied with Appellate award U/s 34 before Court If grievance not resolved, approach your depository. Approach Depository Participant (DP) Where you hold your demat account. Have a Grievance

Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant

Sr. No Type of special circumstances Timelines for the Activity/ Service
1
  • • Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges.
  • • Participant surrenders the participation by its own wish.
Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email.

Do's and Don’ts for Investor

Sr. No Guidance
1
  • Always deal with a SEBI registered Depository Participant for opening a demat account.
2
  • Read all the documents carefully before signing them.
3
  • Before granting Power of attorney to operate your demat account to an intermediary like Stock Broker, Portfolio Management Services (PMS) etc., carefully examine the scope and implications of powers being granted.
4
  • Always make payments to registered intermediary using banking channels. No payment should be made in name of employee of intermediary.
5
  • • Accept the Delivery Instruction Slip (DIS) book from your DP only (pre- printed with a serial number along with your Client ID) and keep it in safe custody and do not sign or issue blank or partially filled DIS slips.
  • • Always mention the details like ISIN, number of securities accurately. In case of any queries, please contact your DP or broker and it should be signed by all demat account holders.
  • • Strike out any blank space on the slip and Cancellations or corrections on the DIS should be initialed or signed by all the account holder(s).
  • • Do not leave your instruction slip book with anyone else.
  • • Do not sign blank DIS as it is equivalent to a bearer cheque.
6
  • Inform any change in your Personal Information (for example address or Bank Account details, email ID, Mobile number) linked to your demat account in the prescribed format and obtain confirmation of updation in system
7
  • Mention your Mobile Number and email ID in account opening form to receive SMS alerts and regular updates directly from depository.
8
  • Always ensure that the mobile number and email ID linked to your demat account are the same as provided at the time of account opening / updation.
9
  • Do not share password of your online trading and demat account with anyone.
10
  • Do not share One Time Password (OTP) received from banks, brokers, etc. These are meant to be used by you only.
11
  • Do not share login credentials of e-facilities provided by the depositories such as e-DIS/demat gateway, SPEED-e/easiest etc. with anyone else.
12
  • Demat is mandatory for any transfer of securities of Listed public limited companies with few exceptions.
13
  • If you have any grievance in respect of your demat account, please write to designated email IDs of depositories or you may lodge the same with SEBI online at https://scores.gov.in/scores/Welcome.html
14
  • Keep a record of documents signed, DIS issued and account statements received.
15
  • As Investors you are required to verify the transaction statement carefully for all debits and credits in your account. In case of any unauthorized debit or credit, inform the DP or your respective Depository.
16
  • Appoint a nominee to facilitate your heirs in obtaining the securities in your demat account, on completion of the necessary procedures.
17
  • Register for Depository's internet based facility or download mobile app of the depository to monitor your holdings.
18
  • Ensure that, both, your holding and transaction statements are received periodically as instructed to your DP. You are entitled to receive a transaction statement every month if you have any transactions.
19
  • Do not follow herd mentality for investments. Seek expert and professional advice for your investments
20
  • Beware of assured/fixed returns.

Rights of investors

1. Receive a copy of KYC, copy of account opening documents.

2. No minimum balance is required to be maintained in a demat account.

3. No charges are payable for opening of demat accounts.

4. If executed, receive a copy of Power of Attorney. However, Power of Attorney is not a mandatory requirement as per SEBI / Stock Exchanges. You have the right to revoke any authorization given at any time.

5. You can open more than one demat account in the same name with single DP/ multiple DPs.

6. Receive statement of accounts periodically. In case of any discrepancies in statements, take up the same with the DP immediately. If the DP does not respond, take up the matter with the Depositories.

7. Pledge and /or any other interest or encumbrance can be created on demat holdings.

8. Right to give standing instructions with regard to the crediting of securities in demat account.

9. Investor can exercise its right to freeze/defreeze his/her demat account or specific securities / specific quantity of securities in the account, maintained with the DP.

10. In case of any grievances, Investor has right to approach Participant or Depository or SEBI for getting the same resolved within prescribed timelines.

11. Every eligible investor shareholder has a right to cast its vote on various resolutions proposed by the companies for which Depositories have developed an internet based ‘e-Voting’ platform.

12. Receive information about charges and fees. Any charges/tariff agreed upon shall not increase unless a notice in writing of not less than thirty days is given to the Investor.

Responsibilities of Investors

1. Deal with a SEBI registered DP for opening demat account, KYC and Depository activities.

2. Provide complete documents for account opening and KYC (Know Your Client). Fill all the required details in Account Opening Form / KYC form in own handwriting and cancel out the blanks.

3. Read all documents and conditions being agreed before signing the account opening form.

4. Accept the Delivery Instruction Slip (DIS) book from DP only (preprinted with a serial number along with client ID) and keep it in safe custody and do not sign or issue blank or partially filled DIS.

5. Always mention the details like ISIN, number of securities accurately.

6. Inform any change in information linked to demat account and obtain confirmation of updation in the system.

7. Regularly verify balances and demat statement and reconcile with trades / transactions.

8. Appoint nominee(s) to facilitate heirs in obtaining the securities in their demat account.

9. Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits.

Vision

Invest with knowledge & safety.

Mission

    Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

Details of business transacted by the Investment Adviser with respect to the investors

  • To enter into an agreement with the client providing all details including fee details, aspect of Conflict of interest disclosure and maintaining confidentiality of information.

  • To do a proper and unbiased risk – profiling and suitability assessment of the client.

  • To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).

  • To conduct audit annually.

  • To disclose the status of complaints in its website.

  • To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI regional/local Office details in its website.

  • To employ only qualified and certified employees.

  • To deal with clients only from official number

  • To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.

Details of services provided to investors (No Indicative Timelines)

  • Onboarding of Clients

  • Sharing of agreement copy
  • Completing KYC of clients

  • Disclosure to Clients

  • To provide full disclosure about its business, affiliations, compensation in the agreement.
  • To not access client’s accounts or holdings for offering advice.
  • To disclose the risk profile to the client.

  • To provide investment advice to the client based on the risk-profiling of the clients and suitability of the client.

Details of grievance redressal mechanism and how to access it

  1. In case of any grievance / complaint, an investor should approach the concerned Investment Adviser and shall ensure that the grievance is resolved within 30 days.

  2. If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s 'SCORES' portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.

  3. With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.

Do's and Don’ts for Investors

  • Do's

    1. Always deal with SEBI registered Investment Advisers.

    2. Ensure that the Investment Adviser has a valid registration certificate.

    3. Check for SEBI registration number. Please refer to the list of all SEBI registered Investment Advisers which is available on SEBI website in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=13)

    4. Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.

    5. Always ask for your risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives.

    6. Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice.

    7. Assess the risk–return profile of the investment as well as the liquidity and safety aspects before making investments.

    8. Insist on getting the terms and conditions in writing duly signed and stamped. Read these terms and conditions carefully particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.

    9. Be vigilant in your transactions.

    10. Approach the appropriate authorities for redressal of your doubts / grievances.

    11. Inform SEBI about Investment Advisers offering assured or guaranteed returns.

  • Don’ts

    1. Don’t fall for stock tips offered under the pretext of investment advice.

    2. Do not provide funds for investment to the Investment Adviser.

    3. Don’t fall for the promise of indicative or exorbitant or assured returns by the Investment Advisers. Don’t let greed overcome rational investment decisions.

    4. Don’t fall prey to luring advertisements or market rumors.

    5. Avoid doing transactions only on the basis of phone calls or messages from any Investment adviser or its representatives.

    6. Don’t take decisions just because of repeated messages and calls by Investment Advisers.

    7. Do not fall prey to limited period discount or other incentive, gifts, etc. offered by Investment advisers.

    8. Don’t rush into making investments that do not match your risk taking appetite and investment goals.

    9. Do not share login credential and password of your trading and demat accounts with the Investment Adviser.

Advisory – KYC Compliance

  • All investors are requested to take note that 6 KYC attributes i.e. Name, PAN, Address, Mobile Number, Email id and Income Range have been made mandatory. Investors availing custodian services will be additionally required to update the custodian details.
  • The last date to update KYC is on or before March 31, 2022.
  • Thereafter non-compliant trading accounts will be blocked for trading by the Exchange.
  • The non-compliant demat accounts will be frozen for debits by Depository Participant or Depository.
  • On submission of the necessary information to the stockbroker and updation of the same by the stockbroker in the Exchange systems and approval by the Exchange, the blocked trading accounts shall be unblocked by the Exchange on T+1 trading day.
  • The demat account shall be unfreezed once the investor submits the deficient KYC details and the same is captured by the depository participant in the depository system.
  • To ensure smooth settlement of trades, the investors are requested to ensure that both the trading and demat accounts are compliant with respect to the KYC requirement.
  • The investors are hereby requested to comply with the regulatory guidelines issued by Exchanges and Depositories from time to time with regard to KYC compliance and related requirements.
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https://scores.gov.in